General Privacy Information

This section clarifies key terms used in this Privacy Policy to ensure clear understanding of data processing activities.

Arvenda collects and processes personal data necessary for providing comprehensive residential property sourcing and acquisition advisory services. This includes data voluntarily submitted by clients and data gathered automatically during service interactions.

User-provided data includes all personal information supplied by clients during engagements or when using our contact and inquiry channels.

• Full name and contact details necessary for client identification and communication.
• Property preferences and requirements to tailor advisory services effectively.
• Business information relevant to the advisory process and transaction evaluations.
• Correspondence and messages platform through Arvenda’s communication channels.
• Identification documentation in compliance with legal and regulatory requirements.
• Feedback or survey responses that help improve our advisory services.

Certain personal data is collected automatically during website visits and service interactions to optimize performance and understand user behavior.

• IP address and device information for security and accessibility analysis.
• Browser type and operating system to ensure compatibility of our digital services.
• User interaction data, such as pages visited and time spent, to enhance service usability.
• Cookies and similar tracking technologies employed during service usage.
• Log data from communication platform for troubleshooting and quality assurance.
• Location data derived from IP addresses to provide localized content.

Arvenda may share personal data with trusted partners and service providers under strict confidentiality agreements to facilitate advisory services and comply with legal obligations.

• Real estate agencies and consultant involved in property transactions.
• Legal, business, and compliance consultants aiding in transaction verification.
• Technology providers ensuring platform functionality and security.

We process personal data solely for legitimate and relevant purposes necessary to deliver our residential property souring and acquisition advisory services.

• Facilitating communication and consultations related to property sourcing.
• Customizing property recommendations to client requirements.
• Ensuring compliance with legal and regulatory standards.
• Improving user experience and optimizing our website and services.
• Managing client relationships and providing ongoing support.
• Protecting against unauthorized access and ensuring data security.
• Conducting internal research and data analysis for service development.
• Communicating important notices such as policy updates or changes.

Arvenda processes personal data according to relevant legal bases prescribed under data protection laws applicable in Japan and internationally.

• Processing necessary for contract performance and client service provision.
• Compliance with legal obligations applicable to real estate advisory services.
• Legitimate interests pursued by Arvenda to maintain and improve services.
• Consent obtained from users for specific data processing activities.

Cookies help us deliver a seamless browsing experience and tailor our services to user preferences while respecting privacy considerations.

We use essential, performance, and functional cookies to enhance website operation and gather analytical insights.

Cookies are categorized as strictly necessary, analytics, and preference cookies based on their function and impact on user privacy.

Users can manage cookie preferences via browser settings or our cookie consent tool to control data collection.

Learn more about our Cookie Policy

Data sharing is conducted responsibly to support service delivery, security, and legal compliance with appropriate safeguards.

• Partner companies facilitating property transactions and evaluations.
• Regulatory authorities when required by law or for fraud prevention.
• Third-party service vendors providing IT support and analytics.
• Marketing affiliates in accordance with user consent preferences.
• Legal advisors engaged for compliance and dispute resolution.
• Data processors who ensure protection under data processing agreements.

Certain data may be transferred to and processed in countries outside Japan where Arvenda’s partners or service providers operate, always with adequate protection measures.

Such transfers comply with recognized standards for data protection, including contractual safeguards and assessment of recipient safeguards.

Personal information is retained only as long as necessary to fulfill the purposes outlined and to comply with regulatory requirements.

User account data is stored throughout our engagement period and deleted upon closure unless further retention is mandated by law.

Communications are retained for service quality monitoring and can be removed upon user request within reasonable timeframes.

Security and access logs are kept temporarily to detect anomalies and maintain system integrity.

Data deletion procedures ensure secure erasure of information no longer required, respecting privacy and legal safeguards.

Arvenda employs state-of-the-art technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure throughout its lifecycle.

• Encryption of sensitive data during transmission and storage.
• Access controls and authentication protocols limiting data access to authorized personnel.
• Regular security audits and continuous monitoring to detect and address vulnerabilities.

In accordance with applicable data protection regulations, users have rights concerning their personal data handled by Arvenda.

• Right to access personal data and obtain information about its processing.
• Right to request correction of inaccurate or incomplete data.
• Right to request deletion or restriction of processing under certain conditions.
• Right to data portability for information provided directly to us.
• Right to object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent where processing is based on consent.
• Right to lodge a complaint with a relevant data protection authority.
• Right to be informed of any data breaches affecting personal information.

Although primarily subject to Japanese law, Arvenda considers the GDPR and applies relevant data protection principles when dealing with personal data of EU residents.

GDPR compliance is ensured for cross-border services or clients located within the European Union, maintaining robust privacy practices.

• Ensuring lawfulness, fairness, and transparency in data processing activities.
• Implementing data minimization and purpose limitation principles.
• Providing clear communication of data subjects’ rights and access mechanisms.
• Establishing procedures for security, breach notification, and accountability.

At Arvenda, we respect your privacy rights under GDPR and are committed to processing your personal data transparently and securely. You may file a complaint regarding data privacy with the designated supervisory authority in Japan if you believe your rights are infringed.

You have the right to request access to, correction, or deletion of your personal data that we hold. You may also request the restriction of processing or object to certain processing activities. To exercise these rights, please contact us using the details provided below.

[email protected]

We aim to respond to privacy rights requests within 30 calendar days from the date we receive a complete request, in accordance with applicable data protection laws.

By subscribing to Arvenda communications, you agree to receive marketing emails about our services and updates. You can withdraw your consent at any time without affecting the lawfulness of messaging based on prior consent.

To stop receiving promotional emails from Arvenda, please use the unsubscribe link provided in any marketing email or contact us to change your preferences.

Arvenda does not knowingly collect personal data from individuals under the age of 18 without parental consent. If you believe we have collected such data, please contact us to have it removed promptly.

Our website may contain links to third-party websites or services. Arvenda is not responsible for the privacy practices or content of those external sites. We recommend reviewing their privacy policies before providing personal information.

Data sharing is conducted responsibly to support service delivery, security, and legal compliance with appropriate safeguards.

Learn more about our Cookie Policy

Arvenda reserves the right to update this Privacy Policy as needed to comply with legal requirements or reflect changes in our processes. We will notify users of material changes via our website or direct communication.